Frequently Asked Questions

URGNT is a health navigation guide — not a medical app, not a diagnostic tool, and not a replacement for your doctor. We help you understand where to go and what to say. The diagnosis is always your doctor's job. Think of us as a GPS for your health — we show you the direction, your doctor drives.

No. URGNT is a health navigation guide. It does not provide diagnoses or replace professional health guidance from qualified clinicians. It helps you understand what type of care you may need and how to prepare for it.

Yes. Your health data is stored securely and never sold to third parties. See our Privacy Policy for full details.

Your data stays in your account — we do not delete it when you cancel. Free plan users can access MyJournal entries from the last 30 days and navigation results from the last 24 hours. Personal plan subscribers keep their full history forever. If you delete your account, your data is permanently removed.

If you believe you are in immediate danger, do not use URGNT. Call your local emergency number immediately. See our curated list by country: Emergency numbers by country

Conversational AI extracts facts; a clinical engine assigns care urgency from evidence and red flags. Emotional sessions use a separate listening logic with care states — not L1–L5 labels. Reference families activate by context. When information is incomplete, URGNT prefers a higher level of care. Always consult a qualified professional for medical decisions.

The Navigation Report is for you: orientation in plain language. The Medical Consultation Brief is for clinicians: a structured clinical summary you can share at an appointment. Neither is a diagnosis.

When your concern is emotional, URGNT switches to listening mode — presence first, sincere questions, never a questionnaire that opens with suicide screening. You see care states (take care of yourself, support recommended, talk soon, urgent help) and individualized daily actions. Crisis language opens a dedicated presence surface with local resources — not a Navigation Report.

People aged 13 and over can create a personal account. Children under 13 cannot create their own account — a parent or legal guardian can add them to a Family Plan as a managed child profile.

From age 13, you can invite your child to create their own account while staying on your Family Plan. At 18, their profile becomes fully independent unless they choose to keep sharing with you.

URGNT offers a free plan with 4 health navigations per rolling week. Results are saved for 24 hours. Emotional follow-up between sessions is free on all plans. Upgrade to Personal for unlimited sessions and permanent history.

URGNT adapts its guidance to your country, referencing local health systems, specialists, and resources.

Yes. With a Family plan you can add up to 6 profiles on one account: your spouse (with an email invitation to their own login), up to 4 managed profiles for children and other family members (parents, siblings, etc.), plus your own profile. Add family members in your profile